How to call off wines?

How to Call Off wines?

If you have wines that have the status: Warehouse, which indicates they are safely put away in our secure storage facility, you are able to have them delivered. Check the box next to the wine or call us on 0117 370 9930 with your instructions. If you tick the box, we will receive a message with your details and the details of the wines you wish to call off.  We then then contact you to confirm your intentions BEFORE anything is taken out of reserve and charges are incurred.

Wine marked as En Primeur or Awaiting Arrival are not yet in the care of WineSafe and cannot be called off.  

Bonded Wines

If the wines are currently bonded, the duty and VAT will become payable upon this request. An invoice will be raised and this must be settled before the wines can be delivered. Alternatively, bonded wines can be transferred to another bonded  warehouse. Full details of the transfer will be needed including the Excise no of the receivng warehouse. Documentation and transit costs may be incurred.     

Duty Paid Wines

For Duty Paid wines, the process is simpler and all we will need are delivery instructions. Delivery charges will be applicable.

NOTE:   To ensure the safety of your wines, and to ensure we have a comprehensive audit trail, we will require written instructions or confirmation before we will action the request.